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SHIPPING & RETURNS

Shipping Policy

We ship with love and care, but not worldwide 🌍
Due to increasingly complex and unreliable shipping conditions, we no longer ship to all international destinations.

Where we ship

We currently ship to the Netherlands and a selected number of international countries, including several European countries, the United Kingdom, Australia and New Zealand.
Unfortunately, we do not ship to the United States or other American destinations.

If your country is available at checkout, we’re happy to send your order your way.

Shipping costs

  • Netherlands: standard local shipping rates apply

  • International shipping (selected countries only): €17,50

Good news:
✨ Free shipping on international orders over €80 (because then you really want it 😉)

Important notes

  • Shipping costs are calculated automatically at checkout

  • We carefully pack every order to make sure it arrives safely

  • If your country is not listed or you’re unsure, feel free to contact us before ordering

Thank you for understanding and for supporting Susie’s 💛
We truly appreciate it.

Returns & Exchanges

We hope you absolutely love your Susie’s piece 💛
If something isn’t quite right, no worries, we’ll help you sort it out.

Returns

You can return your order within 14 days of receiving it, as long as the item is:

  • Unworn and unused

  • In its original condition and packaging

  • With all tags still attached (if applicable)

To start a return, please contact us first so we can guide you through the process.

Return shipping costs are at the customer’s expense, unless the item arrived damaged or incorrect.

Exchanges

Want to exchange an item for a different size or piece?
Send us a message and we’ll check availability and help you arrange the exchange.

Refunds

Once we’ve received and inspected your return, we’ll notify you.
Approved refunds will be processed back to your original payment method within a few business days.

Please note:

  • Original shipping costs are non-refundable

  • International shipping fees are not refundable

A few final notes

  • We cannot accept returns on items that show signs of wear

  • Custom or special orders (if applicable) are non-returnable

  • For hygiene reasons, certain items may be excluded from returns (if relevant)

If you have any questions at all, just reach out. We’re always happy to help.

Thank you for shopping at Susie’s and supporting a small business ✨

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